State Farm® Insurance Agent Dee Carter

"I loved to Texas in March of 2021. I’ve had Dee Carter since then and I’m never switching. They always take such good care of anytime I have a question or concern. Ms. Kathie is literally heaven sent. She’s always so patient and thorough. Don’t get started on their receptionist. I forgot her name but she’s always so sweet! If she doesn’t know the answer to something, she’ll always make sure to get back to me with the correct answer. I appreciate everyone at this office so much."

"I called with some questions and was fortunate to have Victoria answer my call. Not only was she very pleasant, professional and courteous, she was patient with me and my numerous questions. Fantastic Customer service!"

"I would like to Thank Victoria Ruiz for a great job of listing and understanding what I was looking for! Thank you Victoria Ruiz"

"Victoria is very pleasant and helpful! Thank you, Victoria!"

"I had such a good experience with Victoria, she was so nice & made sure to get me the best insurance for a reasonable price. She was very patient with me since i had my son with me & really got me a good deal for my vehicle. I recommend yall to go through Victoria for an amazing experience & amazing prices."

"I canceled my auto payment because I was always receiving bills that didn't make sense. Now every time I call to make my monthly payment I find out new things about my policy such as my commercial cars are on different policies instead of one so I can get a bundle rate and God knows what coverage they added to those, I always thought I have one commercial policy with them. Very frustrating. Communication could definitely get better."

"I'm very displeased with this particular firm, I've called on and off through the years in vain to speak with anyone over my car insurance policy, and I've always been told that no one was available, or that I'd have to be called back. This firm has directly hindered me from leaving for at least 3 years now simply by ignoring me and any questions I have ever had for them. I do other things through other SF firms and have never had the level of uncaring customer service. What's crazy is I'm sure if I just blindly stopped paying (though I've blindly paid whatever they ask of me) they'd have no issues finally acknowledging me as a customer, handling the simple questions I've had over the years and at the very least, no longer hold my vehicle hostage under policy (I've tried leaving and couldn't without something from them) I'm very upset."

"I canceled my car insurance on 11 Nov, it was just to much. I had an automatic payment come out on 13 Nov, for $536. I received 2 checks totalling about $240. I have called the office numerous times, but still haven't received the rest of my refund or been told where it is."

"Never Call me back like she said and Never look over my needs."

"My family loves Dee Carter ❤️ Her agency has provided excellent service to us for over 20 years."

"Sandy Zamora did a wonderful job assisting me with insurance changes. She’s always nice, attentive, thorough, and eager to please. I enjoy doing business with Dee Carter State Farm. They have earned a lifelong customer🙂"

"Always great service with office. Excellent customer service every time I call and need something done with my account!!!"

"Teresa is very helpful. Very nice staff that follows up quickly on any questions I have."

"Incredible staff. Sandy made us feel like family and help explain our coverage to us that we could understand it very well."

"Location is a little hard to access but the service I received was amazing I think Sandy one of the workers assisted me in quoting me for home, car, and life they claimed not to be the cheapest or the most expensive but they had quality service"

"Very good service and helpful staff. Sandy made sure we got the the best coverage within our budget and answered all my questions very well"

"My insurance agent, Teresa Ybarra did fantastic job at finding us the best rates for both our homeowner's and auto policy. The quotes that we got before her were were unbelievably high. I am extremely satisfied with her professional customer service. A+++++"

"Dee Carter is awesome. And Viri took good care of me with breaking down my car policy and explaining each coverage I have. She was very patient and kind. They are a blessing"

"I have been a customer of Dee Carter Insurance agent for State Farm for many years. Dee Carter and staff has always provided me with excellent customer care and have always gone the extra mile for me. Viri manager of the office has always provided me fast and effective information about any questions I have about my policies. To anyone who is searching for a solid insurance agent I highly recommend Dee Carter for all your insurance needs."

"Charles is the BEST.... and so glad to be back with Dee Carter and State Farm."

"Dee Carter, Year after year ….hires excellent, responsive and sharp administrative representatives. Always a great experience when contacting Dee Carter’s office! God Bless…."

"I had insurance through Dee Carter for what had to have been close to 10 years. In those 10 years, they changed management and staff too many times to remember, never called back when they said they would, never switched my addresses when I requested them to be switched, the monthly charge was never the same, and they were seemingly never held accountable for anything. Nothing got better. I threatened to leave several times, then they roped me back in with a discount or credit and said they would do better. They NEVER do better. I left a string of bad reviews about 4-5 years in and was contacted by Dee Carter herself. I was promised all the problems would be solved and I wouldn't need to worry about a thing. She then asked me to remove all the negative reviews. I removed all but the google review and bumped it up to 3 stars but I am knocking it back down to 1 today. I finally just got fed up. I got tired of paying way too much, not knowing how much I was actually supposed to be paying, and not being able to contact their office to figure it out. So I switched over to another company. I can't believe it took me 10 years to do it. My advice, don't waste 10 minutes of your time with Dee Carter or her staff."

"Great service, very professional. Always looking out for customers."

"My ins agent or rep is Bri excellent customer service skills and excellent at explaining coverage and will get back to you timely with any questions you may have. Thanks Bri."

"It was a great experience working with Shaun. She made my family feel as if we were her only customer. She was professional, communicated well with honesty, and provided excellent customer service while expeditiously moving through the process."