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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sandra Anum

January 6, 2025

5  out of  5
rating by Sandra Anum
"I loved to Texas in March of 2021. I’ve had Dee Carter since then and I’m never switching. They always take such good care of anytime I have a question or concern. Ms. Kathie is literally heaven sent. She’s always so patient and thorough. Don’t get started on their receptionist. I forgot her name but she’s always so sweet! If she doesn’t know the answer to something, she’ll always make sure to get back to me with the correct answer. I appreciate everyone at this office so much."
We responded:
"Sandra, thanks so much for taking time to provide a review. It’s customers like you that make our job enjoyable!! Let me know if I can be of further assistance!!"
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Lee 45

December 14, 2024

5  out of  5
rating by Lee 45
"I called with some questions and was fortunate to have Victoria answer my call. Not only was she very pleasant, professional and courteous, she was patient with me and my numerous questions. Fantastic Customer service!"
We responded:
"We appreciate u taking time to let us know how we are performing!! Your kindness is heart felt!"
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Cecilia Gonzales

December 11, 2024

5  out of  5
rating by Cecilia Gonzales
"I would like to Thank Victoria Ruiz for a great job of listing and understanding what I was looking for! Thank you Victoria Ruiz"
We responded:
"Victoria will appreciate your kind words!!"
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sascha stewart

December 11, 2024

4  out of  5
rating by sascha stewart
"Victoria is very pleasant and helpful! Thank you, Victoria!"
We responded:
"Your kind words are appreciated!!"
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Juliea

December 11, 2024

5  out of  5
rating by Juliea
"I had such a good experience with Victoria, she was so nice & made sure to get me the best insurance for a reasonable price. She was very patient with me since i had my son with me & really got me a good deal for my vehicle. I recommend yall to go through Victoria for an amazing experience & amazing prices."
We responded:
"Thanks for letting us know we did a good job!!!!!"
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Bogdan Vasile

September 20, 2024

2  out of  5
rating by Bogdan Vasile
"I canceled my auto payment because I was always receiving bills that didn't make sense. Now every time I call to make my monthly payment I find out new things about my policy such as my commercial cars are on different policies instead of one so I can get a bundle rate and God knows what coverage they added to those, I always thought I have one commercial policy with them. Very frustrating. Communication could definitely get better."
We responded:
"Hi Mr Bogdan, Would u call me on Monday to review your account? If I’m not available, leave a message for me to return your call. I won’t leave the office before I talk with you. We value your business and I want to be sure you have answers to your questions. "
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Jasmine Patterson

January 18, 2024

1  out of  5
rating by Jasmine Patterson
"I'm very displeased with this particular firm, I've called on and off through the years in vain to speak with anyone over my car insurance policy, and I've always been told that no one was available, or that I'd have to be called back. This firm has directly hindered me from leaving for at least 3 years now simply by ignoring me and any questions I have ever had for them. I do other things through other SF firms and have never had the level of uncaring customer service. What's crazy is I'm sure if I just blindly stopped paying (though I've blindly paid whatever they ask of me) they'd have no issues finally acknowledging me as a customer, handling the simple questions I've had over the years and at the very least, no longer hold my vehicle hostage under policy (I've tried leaving and couldn't without something from them) I'm very upset."
We responded:
"Hi Jasmine! I appreciate you staying with us over the years! All of our customers are important to us. Give me a call to further discuss your concerns ."
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Michael Duke

January 16, 2024

3  out of  5
rating by Michael Duke
"I canceled my car insurance on 11 Nov, it was just to much. I had an automatic payment come out on 13 Nov, for $536. I received 2 checks totalling about $240. I have called the office numerous times, but still haven't received the rest of my refund or been told where it is."
We responded:
"Hi Michael, We will give u a call. Our monthly payment dept usually sends a statement explaining the refund proration but we will call u to go through Your bill. "
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jeff marquiess

January 11, 2024

1  out of  5
rating by jeff marquiess
"Never Call me back like she said and Never look over my needs."
We responded:
"Hey Mr Marquises, I am so sorry to hear of your experience. I’m not sure who u have been talking to in our office but it is not our practice to not follow up. Thanks for giving us a chance and again my apology for your disappointment!! "
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Trece Thomas

December 30, 2023

5  out of  5
rating by Trece Thomas
"My family loves Dee Carter ❤️ Her agency has provided excellent service to us for over 20 years."
We responded:
"Thank You!! I appreciate you and your family so very much!!!"
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Valencia Smith

December 30, 2023

5  out of  5
rating by Valencia Smith
"Sandy Zamora did a wonderful job assisting me with insurance changes. She’s always nice, attentive, thorough, and eager to please. I enjoy doing business with Dee Carter State Farm. They have earned a lifelong customer🙂"
We responded:
"Thank you so much for your kind words. I’ll make sure Sandy knows!! Happy New Year!!"
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Aaron Starks

June 28, 2023

5  out of  5
rating by Aaron Starks
"Always great service with office. Excellent customer service every time I call and need something done with my account!!!"
We responded:
"Aaron, thank u so much for your kind words!! We work to do the best we can for our clients!!"
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ap h.

April 10, 2023

5  out of  5
rating by ap h.
"Teresa is very helpful. Very nice staff that follows up quickly on any questions I have."
We responded:
"Thank you for taking time to give us a review. We appreciate you!!"
Profile photo of Legend Skye Zamora

Legend Skye Zamora

March 21, 2023

5  out of  5
rating by Legend Skye Zamora
"Incredible staff. Sandy made us feel like family and help explain our coverage to us that we could understand it very well."
We responded:
"Thank you for letting us know how we are doing!! Thanks for your kind words!!"
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Wesley Tran

March 21, 2023

4  out of  5
rating by Wesley Tran
"Location is a little hard to access but the service I received was amazing I think Sandy one of the workers assisted me in quoting me for home, car, and life they claimed not to be the cheapest or the most expensive but they had quality service"
We responded:
"We appreciate your feedback!! Thanks!!"
Profile photo of Elijah Zamora

Elijah Zamora

March 21, 2023

5  out of  5
rating by Elijah Zamora
"Very good service and helpful staff. Sandy made sure we got the the best coverage within our budget and answered all my questions very well"
We responded:
"Thanks Elijah! "
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Diane Evans

March 5, 2023

5  out of  5
rating by Diane Evans
"My insurance agent, Teresa Ybarra did fantastic job at finding us the best rates for both our homeowner's and auto policy. The quotes that we got before her were were unbelievably high. I am extremely satisfied with her professional customer service. A+++++"
We responded:
"Thanks Diane!"
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Dedric Hopkins

March 3, 2023

5  out of  5
rating by Dedric Hopkins
"Dee Carter is awesome. And Viri took good care of me with breaking down my car policy and explaining each coverage I have. She was very patient and kind. They are a blessing"
We responded:
"Thanks Dedric!! We appreciate you!!"
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Cruz

May 9, 2022

5  out of  5
rating by Cruz
"I have been a customer of Dee Carter Insurance agent for State Farm for many years. Dee Carter and staff has always provided me with excellent customer care and have always gone the extra mile for me. Viri manager of the office has always provided me fast and effective information about any questions I have about my policies. To anyone who is searching for a solid insurance agent I highly recommend Dee Carter for all your insurance needs."
We responded:
"Hi Cruz, thank you for taking the time to leave us a review. We appreciate your kind words and will always make time to ensure your insurance needs are well taken care of. If you know someone we can help, please give them our number. Thanks again!"
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Jeff Ingelido

April 8, 2022

5  out of  5
rating by Jeff Ingelido
"Charles is the BEST.... and so glad to be back with Dee Carter and State Farm."
We responded:
"Thanks Jeff, We appreciate your thoughtfulness!! We value your opinion and want to make sure we are taking care of your insurance needs. Call us when you need us!"
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Texas Orange!!!

September 24, 2021

5  out of  5
rating by Texas Orange!!!
"Dee Carter, Year after year ….hires excellent, responsive and sharp administrative representatives. Always a great experience when contacting Dee Carter’s office! God Bless…."
We responded:
"Thank YOU!"
Profile photo of Josh Wilson (thatNAVYguy)

Josh Wilson (thatNAVYguy)

July 19, 2021

1  out of  5
rating by Josh Wilson (thatNAVYguy)
"I had insurance through Dee Carter for what had to have been close to 10 years. In those 10 years, they changed management and staff too many times to remember, never called back when they said they would, never switched my addresses when I requested them to be switched, the monthly charge was never the same, and they were seemingly never held accountable for anything. Nothing got better. I threatened to leave several times, then they roped me back in with a discount or credit and said they would do better. They NEVER do better. I left a string of bad reviews about 4-5 years in and was contacted by Dee Carter herself. I was promised all the problems would be solved and I wouldn't need to worry about a thing. She then asked me to remove all the negative reviews. I removed all but the google review and bumped it up to 3 stars but I am knocking it back down to 1 today. I finally just got fed up. I got tired of paying way too much, not knowing how much I was actually supposed to be paying, and not being able to contact their office to figure it out. So I switched over to another company. I can't believe it took me 10 years to do it. My advice, don't waste 10 minutes of your time with Dee Carter or her staff."
We responded:
"Thanks for your feedback. We are always looking for ways to improve our service. Sorry for your experience. Best to you in the future."
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Amerie Marie

October 26, 2020

5  out of  5
rating by Amerie Marie
"Great service, very professional. Always looking out for customers."
We responded:
"Thanks Amerie!!"
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I C

September 15, 2020

5  out of  5
rating by I C
"My ins agent or rep is Bri excellent customer service skills and excellent at explaining coverage and will get back to you timely with any questions you may have. Thanks Bri."
We responded:
"Thanks!! U are appreciated!"
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G Hubbard

April 21, 2020

5  out of  5
rating by G Hubbard
"It was a great experience working with Shaun. She made my family feel as if we were her only customer. She was professional, communicated well with honesty, and provided excellent customer service while expeditiously moving through the process."
We responded:
"Thanks so much!!"