
State Farm® Insurance Agent Dee Carter
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sandra Anum
January 6, 2025
"I loved to Texas in March of 2021. I’ve had Dee Carter since then and I’m never switching. They always take such good care of anytime I have a question or concern. Ms. Kathie is literally heaven sent. She’s always so patient and thorough. Don’t get started on their receptionist. I forgot her name but she’s always so sweet! If she doesn’t know the answer to something, she’ll always make sure to get back to me with the correct answer. I appreciate everyone at this office so much."
"Sandra, thanks so much for taking time to provide a review. It’s customers like you that make our job enjoyable!! Let me know if I can be of further assistance!!"
sascha stewart
December 11, 2024
"Victoria is very pleasant and helpful! Thank you, Victoria!"
"Your kind words are appreciated!!"
Bogdan Vasile
September 20, 2024
"I canceled my auto payment because I was always receiving bills that didn't make sense. Now every time I call to make my monthly payment I find out new things about my policy such as my commercial cars are on different policies instead of one so I can get a bundle rate and God knows what coverage they added to those, I always thought I have one commercial policy with them. Very frustrating. Communication could definitely get better."
"Hi Mr Bogdan, Would u call me on Monday to review your account? If I’m not available, leave a message for me to return your call. I won’t leave the office before I talk with you. We value your business and I want to be sure you have answers to your questions. "
Michael Duke
January 16, 2024
"I canceled my car insurance on 11 Nov, it was just to much. I had an automatic payment come out on 13 Nov, for $536. I received 2 checks totalling about $240. I have called the office numerous times, but still haven't received the rest of my refund or been told where it is."
"Hi Michael, We will give u a call. Our monthly payment dept usually sends a statement explaining the refund proration but we will call u to go through Your bill. "
Trece Thomas
December 30, 2023
"My family loves Dee Carter ❤️ Her agency has provided excellent service to us for over 20 years."
"Thank You!! I appreciate you and your family so very much!!!"
Valencia Smith
December 30, 2023
"Sandy Zamora did a wonderful job assisting me with insurance changes. She’s always nice, attentive, thorough, and eager to please. I enjoy doing business with Dee Carter State Farm. They have earned a lifelong customer🙂"
"Thank you so much for your kind words. I’ll make sure Sandy knows!! Happy New Year!!"
Legend Skye Zamora
March 21, 2023
"Incredible staff. Sandy made us feel like family and help explain our coverage to us that we could understand it very well."
"Thank you for letting us know how we are doing!! Thanks for your kind words!!"
Elijah Zamora
March 21, 2023
"Very good service and helpful staff. Sandy made sure we got the the best coverage within our budget and answered all my questions very well"
"Thanks Elijah! "
Dedric Hopkins
March 3, 2023
"Dee Carter is awesome. And Viri took good care of me with breaking down my car policy and explaining each coverage I have. She was very patient and kind. They are a blessing"
"Thanks Dedric!! We appreciate you!!"
Cruz
May 9, 2022
"I have been a customer of Dee Carter Insurance agent for State Farm for many years. Dee Carter and staff has always provided me with excellent customer care and have always gone the extra mile for me. Viri manager of the office has always provided me fast and effective information about any questions I have about my policies. To anyone who is searching for a solid insurance agent I highly recommend Dee Carter for all your insurance needs."
"Hi Cruz, thank you for taking the time to leave us a review. We appreciate your kind words and will always make time to ensure your insurance needs are well taken care of. If you know someone we can help, please give them our number. Thanks again!"
Josh Wilson (thatNAVYguy)
July 19, 2021
"I had insurance through Dee Carter for what had to have been close to 10 years. In those 10 years, they changed management and staff too many times to remember, never called back when they said they would, never switched my addresses when I requested them to be switched, the monthly charge was never the same, and they were seemingly never held accountable for anything. Nothing got better. I threatened to leave several times, then they roped me back in with a discount or credit and said they would do better. They NEVER do better. I left a string of bad reviews about 4-5 years in and was contacted by Dee Carter herself. I was promised all the problems would be solved and I wouldn't need to worry about a thing. She then asked me to remove all the negative reviews. I removed all but the google review and bumped it up to 3 stars but I am knocking it back down to 1 today. I finally just got fed up. I got tired of paying way too much, not knowing how much I was actually supposed to be paying, and not being able to contact their office to figure it out. So I switched over to another company. I can't believe it took me 10 years to do it. My advice, don't waste 10 minutes of your time with Dee Carter or her staff."
"Thanks for your feedback. We are always looking for ways to improve our service. Sorry for your experience. Best to you in the future."